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Your question.
Our conversation.

A question about an artwork, delivery or your selection? Write to us. You will find common answers directly below.

Hanover · Germany

info@toiledereve.de

All questions & answers

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Contact & answers

A good feeling. From the beginning.

From choosing a work to its arrival: answers to common questions. For anything else, write to us.

01Can I already buy the works shown?

The shop is currently a preview. The three labelled example artworks are AI-generated design studies and are not for sale. You can try the selection in the cart, but no paid order can be placed for these examples.

02How do I choose the right size?

Always use the dimensions stated on the product page. Try a paper template on your wall and view it from your usual sitting and viewing positions. Our room images suggest an atmosphere; they are not to scale.

03Are a frame and hanging fittings included?

The product description of each real artwork will specify what is included. Frames and furniture in the current room visualisations are decorative and do not establish the delivery scope. Please ask before ordering if anything is unclear.

04Where do you deliver?

Germany and Austria are currently configured as shipping countries. Availability for a future original will depend on its size and the delivery address and will be shown before ordering. Please contact us in advance about other countries.

05How much does shipping cost?

There are no shipping charges for the examples, which cannot be purchased. Shipping costs for real originals are not yet finalised. They must be provided for the artwork and destination before purchase; the checkout will show the total before you place the order.

06How long does delivery take?

There is no binding delivery time for this preview because the example works are not shipped. Processing and delivery times for real originals will be added before sales begin. Please discuss time-sensitive requests with us before purchasing.

07How are originals packed and shipped?

Packaging, carrier and any specialist art transport depend on the actual artwork. These details will be defined for the real originals. We cannot yet promise a particular shipping method or transport insurance.

08Which payment methods are available?

The final payment methods will be activated before sales begin. The options offered in the relevant checkout are definitive. The current example selection does not trigger a payment. Please do not transfer money for example artworks.

09Does adding a work to the cart reserve it?

Adding a work to the cart is not an order or a binding reservation. Your example selection is stored only for the current browser session. For enquiries about a real original, email us its title.

10Can I withdraw from a purchase?

Consumer online purchases generally carry a statutory right of withdrawal, usually within 14 days of receiving the goods. An existing one-of-a-kind work is not excluded simply because it is unique. Statutory exceptions may apply to genuinely made-to-order or clearly personalised works. Full withdrawal and return information must be provided before sales are enabled.

11What if an artwork arrives damaged?

Please contact us promptly with the order number and a description. Photos of the packaging and damage help us investigate; retain the packaging if possible. This is a request for assistance, not a condition of your statutory rights.

12Are colours and room images definitive?

Screens, lighting and photography can affect colour perception. The current examples and room views are AI-generated. For actual originals, product photographs and written details take precedence; room visualisations are illustrative and may depict details differently.

13Can I request a commission or viewing?

Send us your idea, preferred size and time frame. We will discuss whether a commission or viewing is possible. An enquiry does not create an order or an appointment.

14How should I care for a painting?

Avoid direct sunlight, strong heat sources and damp rooms. Do not touch the painted surface or use household cleaners or damp cloths. For dirt or damage, consult a professional conservator. Find more guidance in the art journal.

15Can I change invoice or address details?

For a future purchase, send corrections as early as possible to info@toiledereve.de. Changes may no longer be possible once processing or shipping has begun. Please do not send card or payment credentials by email.

16How are my data and cookies handled?

We use contact details to respond to your enquiry. Our privacy policy explains Shopify processing, retention, recipients and your rights. You can reopen the cookie preferences from the footer and change optional consent at any time.